Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Nova Palace ("we", "us", "our") collects, uses, discloses, and safeguards the information of guests who visit our website, make a room reservation, or place a dining order (the "Services"). By using our Services, you agree to the practices described here.

Information we collect

We collect information you provide directly when you make a booking, place an order, or contact us, including:

• Name, phone number, and email address
• Check-in / check-out dates, number of guests, and room or meal preferences
• Payment and transaction details processed through our payment gateway partner, PhonePe (we do not store your card, UPI PIN, or full payment credentials on our own servers)
• Messages you send us through the contact form
• Basic technical data such as IP address and browser type, collected automatically for security and site performance

How we use your information

• To confirm and manage your room booking or dining order
• To process payments securely via PhonePe and reconcile transactions
• To communicate booking confirmations, updates, or responses to your enquiries
• To improve our services, website, and guest experience
• To meet legal, tax, and regulatory record-keeping requirements

Payment processing

All online payments on this website are processed through PhonePe Payment Gateway, a licensed payment aggregator regulated by the Reserve Bank of India. When you choose to pay online, you are redirected to PhonePe's secure payment page. We do not receive or store your complete card number, UPI PIN, or net-banking credentials — PhonePe handles this data in accordance with its own privacy policy and applicable RBI data-security standards.

Sharing of information

We do not sell or rent your personal information. We share information only with:

• PhonePe and its banking partners, solely to process payments
• Government or regulatory authorities, where required by law
• Service providers who help us operate the website or PMS, under a duty of confidentiality

Data retention

We retain booking, order, and transaction records for as long as required to fulfil the purposes described above and to comply with accounting, tax, and legal obligations under Indian law.

Your choices

You may contact us at any time to review, correct, or request deletion of the personal information we hold about you, subject to our legal record-keeping obligations.

Cookies

Our website may use essential cookies to keep your booking session active while you browse. We do not use cookies for third-party advertising.

Contact us

For any privacy-related question or request, please reach out to us:

• Phone: +91 97069 49689 / +91 94029 36265
• Email: info@hotelnovapalace.com
• Address: Likabali Road, Khanamukh, Silapathar, Dhemaji, Assam - 787059
• Or use our Contact page

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.